Parts & Service Center Manager

JB Poindexter & Co•Denver, CO

8d•Hybrid

About The Position

The Parts & Service Center Manager takes charge of daily operations, championing a safe, profitable, and streamlined environment that empowers the team to deliver exceptional results every day.

Requirements

Minimum 5 years of hands-on experience repairing trucks and trailers.
Previous experience running a repair facility, ensuring smooth daily operations.
Good working knowledge of Microsoft Office suite.
Understanding of basic credit and collections processes.
A true self-starter who takes initiative and drives results.
Ability to work well with others and foster collaboration.
Skilled at handling multiple projects and deadlines with excellent organizational abilities.
Exceptional phone etiquette that represents the company professionally.

Nice To Haves

Preferred educational background relevant to the role.
Proven leadership skills managing teams and operations.

Responsibilities

Ensure compliance with national account service programs, turnaround standards, and established customer requirements.
Coordinate daily service schedules, communicate priorities, and partner with technicians to ensure repair scope, quoted hours, and customer expectations are understood.
Review work orders for labour, materials, and accuracy; support service quoting and verify completed work meets established quality standards.
Maintain effective communication and reporting with internal and external customers regarding service status, scheduling, and requirements.
Oversee efficient parts ordering, processing, shipping, and coordination between Parts and Service.
Maintain appropriate inventory levels, reduce excess and obsolete stock, manage NCR returns and credits, and support annual physical inventory.
Utilize JDE to monitor inventory usage and support effective planning, reporting, and inventory control.
Maintain accurate documentation and support A/R, A/P, billing, and departmental financial processes.
Train and develop team members, establish clear responsibilities, and promote collaboration between Parts and Service.
Ensure compliance with company and OSHA requirements, conduct required safety meetings and training and maintain established 5S standards.
Support capital requests, maintain Parts & Service area security, and identify opportunities to improve efficiency and profitability.
Tackle other assigned tasks with enthusiasm and professionalism.