Service Account Manager

IDEX•Westwood, MA

1d•Hybrid

About The Position

The Service Account Manager will be responsible for increasing levels of customer satisfaction, providing technical support to resolve client onsite issues, and driving order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support, and completes all supporting reports, presentations, and administrative processes. This role will be based in America (ideally located in the central belt region).

Requirements

Ability to live and work in America (Central belt region).
Organised.
Independent and self-motivated.
Sociable.
Assertive and persuasive.
Driven, positive, confident and enthusiastic.
Customer centric approach.
Flexible team player willingness to understand the department and support where necessary.
Willingness to travel throughout America.
Clean driving licence.
Enjoys new challenges.
A technical post-secondary or equivalent degree is preferred.
2-4 years of related experience with a proven customer service track record in a technical sales environment.
Prior experience in a manufacturing environment is desired.
Experience using ERP and CRM is an asset.
Language – English (required), Spanish (an advantage).

Nice To Haves

Spanish language proficiency.

Responsibilities

Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction.
Proactively seek and progress opportunities using the CRM tools provided (Dynamics).
Understand market pricing and manage price.
Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
Manage service contract management to aid revenue generation and renewal.
Convert leads into sales.
Track orders region by region.
Introduce new service agreements.
Provide or arrange technical support for client issues (breakdown, performance concerns, etc.).
Provide regular client training to ensure ‘best practice’ regarding operation and maintenance is observed.
Provide group level presentations at both operator and management level.