Parts Sales

Bass Pro Shops•Bristol, TN

5d•Onsite

About The Position

The Part Sales role maintains and controls boat, motor, trailer and ATV parts inventory and assist external and internal customers with purchases of or questions regarding parts. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Receives inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter. Researches customer inquiries using Internet sites, manufacturer contact or on-site reference materials. Performs part sales transactions either on the phone or at the parts counter. Safeguards funds received and perform till reconciliation procedures on a daily basis. Creates purchase orders to buy parts needed for stock, customer or work order requirements and forwards orders to appropriate vendors. Receives parts ordered and checks shipping documents versus merchandise/quantities received for accuracy. Performs data entry of parts received into the IDS inventory tracking system. Places merchandise received in designated locations for easy retrieval. Verifies and validates receipt of payment in full before special order parts are shipped. Issues parts to technicians and riggers as per work order requirements then subsequently enters those parts issued on work orders in IDS to track parts inventory. Verifies and completes refund transactions on returned parts or cancellations. Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received. Prepares for and conducts required parts inventories as per established schedules. Reports and reconciles any inventory shortages or parts variances resulting from physical inventory. Maintains a clean and professional work area.

Requirements

High School education or equivalent experience
Ability to calculate figures such as discounts or percentages and make change to customers
Ability to communicate in a friendly and professional manner to customers and other associates
Good phone etiquette
Ability to establish and maintain effective working relationships with Management, coworkers and customers
Ability to operate computer and perform data entry functions
Able to lift up to 50 pounds
Able to stand for extended periods

Nice To Haves

Marine knowledge helpful

Responsibilities

Maintain and control boat, motor, trailer and ATV parts inventory.
Assist external and internal customers with purchases or questions regarding parts.
Receive inquiries from customers requesting retail parts, price quotes, or general information.
Research customer inquiries using Internet sites, manufacturer contact, or on-site reference materials.
Perform part sales transactions.
Safeguard funds received and perform till reconciliation procedures.
Create purchase orders for parts needed for stock, customer, or work order requirements.
Receive parts ordered and check shipping documents against merchandise/quantities received.
Perform data entry of parts received into the IDS inventory tracking system.
Place merchandise received in designated locations.
Verify and validate receipt of payment in full before special order parts are shipped.
Issue parts to technicians and riggers as per work order requirements.
Enter parts issued on work orders in IDS to track parts inventory.
Verify and complete refund transactions on returned parts or cancellations.
Ensure returned and warranty parts are sent back to the appropriate vendor and credit is received.
Prepare for and conduct required parts inventories.
Report and reconcile any inventory shortages or parts variances.
Maintain a clean and professional work area.