Parts Sales Expeditor

Empire Cat•Tucson, AZ

About The Position

The Parts Sales Expeditor expedites Caterpillar Morton backorder parts, reviews and releases backorders as needed in coordination with Inventory Control, and supports the Service department. The role helps maintain the daily backorder report and handles orders within required deadlines and cutoff times to avoid customer service delays. It also supports the warehouse and Service departments by managing Parts Kits and Shop HUC areas. The position requires professional customer communication and problem-solving, sufficient math skills to perform job duties, and consistent attendance. A high school diploma or GED is required, along with the ability to communicate in English. The role is designated as safety-sensitive and requires compliance with applicable safety policies and company standards. The employee regularly sits, uses their hands, and talks or hears; frequently stands, walks, reaches, climbs or balances, stoops, and kneels; and occasionally lifts or moves up to 10 pounds. The work environment is usually office-moderate in noise and occasionally includes exposure to moving mechanical parts, high or precarious places, outside weather, wet or humid conditions, and extreme cold or heat.

Requirements

High school diploma or General Education Degree (GED).
Experience working with CAT equipment parts; the number of years required is not specified.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Interpersonal skills to communicate effectively with customers and solve customer problems professionally.
Math skills sufficient to perform job duties effectively.
Ability to maintain consistent attendance.
Ability to meet the physical demands described, with reasonable accommodations where applicable.

Nice To Haves

Some parts experience is preferred.

Responsibilities

Expedite assigned Morton backorders to avoid customer service delays.
Handle orders within required deadlines and cutoff times.
Review and release backorders as needed, working closely with Inventory Control.
Manage Parts Kits and Shop HUC areas in support of the warehouse and Service departments.
Support the Service department as needed.
Help maintain the daily backorder report.
Review and adjust backorders.
Follow up on items not received from CAT depots.
Handle customer billing for special-handle orders.
Work with the warranty claims office to submit claims.
Maintain a daily activity log of calls and email communications.
Prepare assigned reports as required.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Work within and promote corporate values.