Parts Sales Expeditor

Empire Southwest•Tucson, AZ

1d•$21 - $24•Onsite

About The Position

The Parts Sales Expeditor expedites Caterpillar Morton backorder parts, reviewing and releasing backorders as needed in close coordination with Inventory Control. The role supports the Service department and helps maintain the daily backorder report. It also manages Parts Kits and Shop HUC areas in support of warehouse and service operations, and handles related customer billing, warranty claims, reporting, and communications.

Requirements

Proof of a high school diploma or General Education Degree (GED).
Experience working with CAT equipment parts; the number of years is not specified.
Ability to communicate with customers effectively and solve customer problems professionally.
Math skills sufficient to perform job duties effectively.
Ability to maintain consistent attendance.
Ability to speak, read, comprehend, and write in English.

Nice To Haves

Some parts experience is preferred.

Responsibilities

Expedite assigned Morton backorders.
Avoid customer service delays and handle orders within required deadlines and cutoff times.
Review and adjust backorders, working closely with Inventory Control as needed.
Follow up on items not received from CAT depots.
Manage Parts Kits and Shop HUC areas in support of the warehouse and Service departments.
Handle customer billing for special handle orders.
Work with the warranty claims office to submit claims.
Maintain a daily activity log of calls and email communications.
Prepare assigned reports as required.
Support the Service department as needed.
Work safely, follow applicable safety policies, and comply with company policies, procedures, and standards.
Work within and promote corporate values.