Inside Parts Sales & Customer Service Representative – $65k+ Potential
About The Position
Advantage Truck Company is seeking an organized, motivated, and customer-focused individual to join their Parts team. This role is ideal for a driven problem-solver with a great attitude who is eager to learn and excel at helping people. The company prioritizes hiring for attitude and training for expertise, offering a stable, high-demand career path. The Parts Problem-Solver will act as a vital link between customers, service technicians, and essential heavy-duty truck parts. This fast-paced role involves managing inquiries, identifying and sourcing parts using digital catalogs, coordinating the sales process from order entry to invoicing, and supporting the service team by ensuring timely parts delivery to minimize truck downtime.
Requirements
- A high school diploma or equivalent.
- Must possess a valid state Driver's license.
- Ability to perform physical duties: Regularly lift up to 50 pounds (and occasionally up to 100 pounds with assistance); ability to stand, walk, bend, and lift throughout the day.
- All Candidates must pass a criminal background check, MVR check and Pre-employment Lift Test.
Nice To Haves
- Exceptional Attitude: Reliable, motivated by success, and maintain a friendly, patient demeanor even under pressure.
- Customer Focus: A genuine desire to help customers and technicians solve problems and find the correct solution.
- Quick Learner: Ability to rapidly absorb new technical information and enjoy mastering complex procedures and digital tools.
- Detail-Oriented & Accurate: Understands that precision in part numbers and pricing is critical to the business.
- Strong Keyboard Skills: Ability to quickly and accurately type and enter data into computer systems to keep pace with the high volume of incoming parts orders and inquiries.
- Computer Savvy: Comfortable navigating various computer software and learning specialized inventory systems.
Responsibilities
- Professionally manage phone and in-person inquiries, ensuring every customer feels heard and assisted.
- Learn to use advanced digital catalogs and systems to accurately identify and source the exact parts needed.
- Efficiently handle the entire sales process, including look-up, order entry, invoicing, and inventory tracking.
- Collaborate with the service team, ensuring the necessary parts are delivered quickly to minimize truck downtime.
Benefits
- Strong base wage plus incentives/bonuses that reward accuracy and performance.
- Company paid training.
- Apprentice, co-op and internship programs.
- Exciting career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
