Inside Parts Sales Representative

New York Bus Sales•Town of Sullivan, NY

1d•Onsite

About The Position

New York Bus Sales, the largest authorized Blue Bird School Bus dealership in New York State, is seeking an Inside Parts Sales Representative for their Chittenango, NY location. The dealership provides sales, service, parts, and graphics for safe, dependable buses and professional services. The primary function of this role is to sell parts to internal and external customers via phone, email, and the parts counter, assisting them in a friendly and proactive manner with parts identification, fulfilling requests, and urgent order fulfillment.

Requirements

Demonstrate good organizational skills.
Read bus and parts diagrams to properly identify parts.
Retain common part numbers.
Make good business decisions in accordance with established procedures and policies.
Sufficient speech and hearing for regular, professional, in person, and telephone communication with all customers, other employees and supervisors.
Understand oral and written company and industry correspondence sufficiently to communicate with customers and participate in all other parts department activities.
Write or type sufficiently to communicate with customers and vendors via email or fax.
Perform numeric calculations accurately when calculating prices and sales for customers.
Have transportation to/from other NYBS facilities, customer locations, seminars, workshops to perform duties as required.
Be safety conscious and demonstrate the ability to follow prescribed safety practices to prevent injuries to self and others.

Responsibilities

Provide best in class customer service.
Meet Company and Department objectives such as sales quotas, gross profit requirements, etc. by taking a proactive approach to achieve those goals.
Follow established Company policy and Department procedures and workflows to complete tasks.
Produce sales by soliciting accounts, offering sales specials, promoting related sales.
Keep current on new products and product updates.
Ensure parts orders are delivered to both internal and external customers accurately, efficiently, and within the customer’s expected deadline to maintain superior customer service levels.
Assist all internal and external customers in selecting the appropriate parts, including parts application look up functions for multiple bus manufacturers, in a friendly, professional, and efficient manner.
Answer phone calls: provide sales quotes and other information and generate sales orders.
Notify customers of companion part requirements and specials, and ensure the customer is exposed to the full product line.
Properly read repair orders and PDI’s and order the proper parts.
Correctly allocate all parts to the proper jobs.
Notify internal customers when all parts for repair orders have been received.
Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Follow up on backordered parts.
Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
Report inventory discrepancies to inventory control person.
Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Follow all prescribed safety methods and perform work safely.
Keep work area clean and organized.
Assist other work areas when needed.