Parts Inside Sales Representative I

Cox Enterprises • Hillsborough, NJ

18h • $17 - $26 • Onsite

About The Position

The position plays a critical role in building strong customer relationships, ensuring margin expectations are met, supporting customer uptime through timely, accurate, and knowledgeable parts sales execution.

Requirements

• High School Diploma/GED or up to 3 years’ of relevant work experience. Could also have a different combination such as any level degree/certification beyond HS diploma/GED in a related discipline and up to 1 year experience; or 5 years’ equivalent experience in lieu of a diploma/GED.
• Minimum of 2 year of sales experience; transportation, fleet, or parts industry experience preferred
• Strong interpersonal and communication skills to build relationships with customer and internal partners
• Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
• Proven ability to balance customer satisfaction with margin and profitability expectations
• Ability to work effectively in a collaborative, team-based environment
• Experience in sales, negotiations, marketing, and problem resolution preferred
• Must clear a pre-employment drug test (marijuana excluded for this position).
• Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• transportation, fleet, or parts industry experience
• Experience in sales, negotiations, marketing, and problem resolution

Responsibilities

• Generate parts sales through inbound customer interactions via phone, email, and walk-in traffic
• Manage the full sales lifecycle from lead generation through order close
• Build and maintain strong relationships with existing customers while identifying new sales opportunities
• Recommend parts purchasing, stocking, and sales solutions aligned with customer needs
• Ensure showroom and parts areas are properly stocked, priced, and presentable
• Coordinate closely with Service department to support parts needs for service and repair work
• Assist with product stocking, organization, freight handling and staging as needed
• Participate in vendor and product training to maintain current product knowledge
• Maintain working knowledge of product specifications, features, benefits, and applications
• Ensure pricing and margin expectations align with corporate objectives while meeting customer requirements
• Resolve customer questions, or issues, escalating when appropriate
• Maintain accurate sales activity, customer records, and order details in CRM and internal systems
• Participate in parts sales meetings and contribute to team sales goals
• Support special projects and other duties as assigned

Benefits

• Minimum of 6.67 hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED