Parts Sales Representative -Inside

Palmer Trucks•Fremont, IN

12d•Onsite

About The Position

The primary function of the Parts Sales Representative- Inside is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs enhancements or overall needs to the vehicle. Assist in stocking and organizing showroom floor as necessary.

Requirements

Strong customer service and communication skills.
Ability to research and process orders efficiently.
Computer proficiency in order processing.
Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others. Inspires respect and trust; Mobilizes others to fulfill the vision
Project Management - Coordinates projects; Communicates changes and progress; Manages project team activities.
Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.
Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Technical Skills - Pursues training and development opportunities.

Nice To Haves

Individual, spouse and family coverage.
Multiple products are affordable and provide value for you and your family.
Retirement Planning Assistance
Financial Guidance and Education
Vacation is based on the length of service.
Critical Illness, and other Products
Bereavement and Employee Assistance Program
Mental Health Resources readily accessible and without stigma
Paid Training and Tools Assistance to do the job right.

Responsibilities

Maintain customer goodwill by greeting and acknowledgement of all customers he/she comes in contact with, offer to assist.
Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
Suggest additional products and/or services to repair the problem and meet the customer’s needs.
When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
Processes cores warranties.
Follow up on shortages and expedite by reporting to Parts Manager.
Be knowledgeable in product merchandising.
Attend training as prescribed by management to maintain proficiency in job description.
Provide service technicians with parts as required.
Maintain the retail sales floor and displays to meet or exceed the dealership standards.
Performs other tasks as assigned by Parts Manger.