Parts Inside Sales Representative I

Cox Fleet • Hillsborough, NJ

4h

About The Position

Cox Fleet, headquartered in Indianapolis, is a leading provider of on-site mobile maintenance and repair services nationwide for light, medium, and heavy-duty trucks and trailers. They also operate over 20 nationwide service centers offering services like accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance and repair services anytime, anywhere. The Parts Inside Sales Representative I is responsible for managing the full inside sales lifecycle for parts customers within an assigned Area of Responsibility. This role focuses on generating and closing sales through inbound and outbound customer interactions while delivering exceptional customer service and solutions-focused support. The position plays a critical role in building strong customer relationships, ensuring margin expectations are met, and supporting customer uptime through timely, accurate, and knowledgeable parts sales execution.

Requirements

• High School Diploma/GED or up to 3 years’ of relevant work experience. Could also have a different combination such as any level degree/certification beyond HS diploma/GED in a related discipline and up to 1 year experience; or 5 years’ equivalent experience in lieu of a diploma/GED.
• Minimum of 2 year of sales experience; transportation, fleet, or parts industry experience preferred
• Strong interpersonal and communication skills to build relationships with customer and internal partners
• Demonstrated ability to manage multiple priorities and meet deadlines with minimal supervision
• Proven ability to balance customer satisfaction with margin and profitability expectations
• Ability to work effectively in a collaborative, team-based environment
• Experience in sales, negotiations, marketing, and problem resolution preferred

Responsibilities

• Generate parts sales through inbound customer interactions via phone, email, and walk-in traffic
• Manage the full sales lifecycle from lead generation through order close
• Build and maintain strong relationships with existing customers while identifying new sales opportunities
• Recommend parts purchasing, stocking, and sales solutions aligned with customer needs
• Ensure showroom and parts areas are properly stocked, priced, and presentable
• Coordinate closely with Service department to support parts needs for service and repair work
• Assist with product stocking, organization, freight handling and staging as needed
• Participate in vendor and product training to maintain current product knowledge
• Maintain working knowledge of product specifications, features, benefits, and applications
• Ensure pricing and margin expectations align with corporate objectives while meeting customer requirements
• Resolve customer questions, or issues, escalating when appropriate
• Maintain accurate sales activity, customer records, and order details in CRM and internal systems
• Participate in parts sales meetings and contribute to team sales goals
• Support special projects and other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED