Inside Parts Sales & Customer Service Representative – $65k+ Potential

Advantage Truck Group, Patriot•Westfield, MA

11d•Onsite

About The Position

Advantage Truck Company is looking for an organized, motivated, and customer-focused individual to join our Parts team. We are committed to hiring for attitude and training for expertise. If you are eager to learn, excel at helping people, and ready to kickstart a stable, high-demand career, this role is for you! This is an exciting, fast-paced role perfect for someone who enjoys process and solving puzzles. You will be the vital link between our customers, our service technicians, and the essential heavy-duty truck parts they need.

Requirements

A high school diploma or equivalent.
Must possess a valid state Drivers license.
Ability to perform physical duties: Regularly lift up to 50 pounds (and occasionally up to 100 pounds with assistance); ability to stand, walk, bend, and lift throughout the day.
Exceptional Attitude: You are reliable, motivated by success, and maintain a friendly, patient demeanor even under pressure.
Customer Focus: A genuine desire to help customers and technicians solve problems and find the correct solution.
Quick Learner: You can rapidly absorb new technical information and enjoy mastering complex procedures and digital tools.
Detail-Oriented & Accurate: You understand that precision in part numbers and pricing is critical to our business.
Strong Keyboard Skills: You can quickly and accurately type and enter data into computer systems to keep pace with the high volume of incoming parts orders and inquiries.
Computer Savvy: Comfortable navigating various computer software and learning our specialized inventory systems.

Responsibilities

Professionally manage phone and in-person inquiries, ensuring every customer feels heard and assisted.
Learn to use our advanced digital catalogs and systems to accurately identify and source the exact parts needed.
Efficiently handle the entire sales process, including look-up, order entry, invoicing, and inventory tracking.
Collaborate with the service team, ensuring the necessary parts are delivered quickly to minimize truck downtime.