Parts Sales Counterperson 1

Papé Group•Redding, CA

12d•$17 - $24•Onsite

About The Position

Pape’ Machinery, Inc. is seeking a motivated and customer-oriented Parts Sales Counterperson I to join their team. This role involves being the go-to parts expert for customers needing to maintain and repair their equipment, whether in person or over the phone. The Parts Sales Counterperson I will actively engage with customers to identify their needs, provide recommendations using product literature, specialized software, and growing knowledge of parts and equipment, and translate technical details into actionable parts support to build lasting relationships. The company emphasizes customer service, attention to detail, and finding the best solutions, offering an environment where contributions are recognized, growth is supported, and dedication is rewarded.

Requirements

Verifiable parts counter experience or applicable mechanical/service experience.
Basic knowledge of parts inventory.
Self-motivation and assertive drive.
Ability to perform at a high level in a fast-paced and team-oriented environment.
Ability to communicate effectively with customers by telephone and in person to sell company parts and other services.
Above-average organizational skills.

Responsibilities

Actively engage with customers to identify their needs and provide recommendations.
Use product literature, specialized software systems, and knowledge of parts and equipment to offer timely and accurate solutions.
Translate technical details into actionable parts support.
Build trust and lasting relationships with clients.
Provide parts expertise for customers maintaining and repairing equipment, both face-to-face and over the phone.