Parts Research Analyst

Briggs Industrial Solutions • Tampa, FL

1d • Onsite

About The Position

The Parts Research Analyst helps customers and field teams obtain accurate parts information. The role researches hard-to-find industrial equipment components, responds to parts inquiries, prepares quotes, processes order requests, and resolves order-related questions and discrepancies. It also maintains accurate invoices, supporting documents, and system records while handling inbound calls and multiple priorities.

Requirements

• High school diploma.
• At least 3 years of customer service and parts ordering experience.
• Strong customer service, communication, and problem-solving skills, with a willingness to find answers.
• Excellent attention to detail and ability to enter and maintain accurate information.
• Ability to manage multiple priorities with urgency in a fast-paced environment.
• Proficiency in Microsoft Office.

Responsibilities

• Research industrial equipment parts using web-based resources, Adobe programs, manuals, microfiche, and other available tools.
• Support customers, vendors, branches, and field teams by answering parts inquiries, preparing quotes, and processing order requests.
• Research and resolve parts discrepancies involving purchases, shipments, deliveries, and order completion.
• Maintain accurate invoices, supporting documents, and system records.
• Handle inbound calls and multiple priorities.

Benefits

• Competitive pay and performance-based bonuses.
• Employee Stock Ownership Plan (ESOP) at no cost to employees.
• 401(k).
• Training and tuition reimbursement.
• Work/life balance.
• Paid holidays and time off.
• Health and wellness benefits.
• Tool benefits, PPE/uniforms, and safety boot program.
• Company-paid life and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED