Parts Research Analyst

Sammons Warehouse Solutions • Tampa, FL

4d • Onsite

About The Position

The Parts Research Analyst researches industrial equipment parts and provides accurate, timely parts information to customers and field teams. The role supports customers, vendors, branches, and field teams by responding to parts inquiries, preparing quotes, processing order requests, and resolving discrepancies involving purchases, shipments, deliveries, and order completion. It also maintains accurate invoices, supporting documents, and system records while handling inbound calls and competing priorities.

Requirements

• High school diploma.
• At least 3 years of customer service and parts ordering experience.
• Strong customer service, communication, and problem-solving skills.
• Willingness to investigate and find answers.
• Excellent attention to detail and ability to enter and maintain accurate information.
• Ability to manage multiple priorities with urgency in a fast-paced environment.
• Proficiency in Microsoft Office.

Responsibilities

• Research industrial equipment parts using web-based resources, Adobe programs, manuals, microfiche, and other available tools.
• Answer parts inquiries from customers, vendors, branches, and field teams.
• Prepare quotes and process order requests.
• Research and resolve discrepancies involving purchases, shipments, deliveries, and order completion.
• Maintain accurate invoices, supporting documents, and system records.
• Handle inbound calls and multiple priorities.

Benefits

• Competitive pay and performance-based bonuses.
• Employee Stock Ownership Plan (ESOP).
• 401(k).
• Training and tuition reimbursement.
• Work/life balance.
• Paid holidays and time off.
• Health and wellness benefits.
• Tool benefits, PPE/uniforms, and safety boot program.
• Company-paid life and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED