Parts Representative

Grand Design RV•Elkhart, IN

About The Position

Grand Design is seeking a Parts Representative to provide service to dealers, repair facilities, and customers by identifying, sourcing, and processing parts requests accurately. The role provides timely, knowledgeable, and professional support, processes orders efficiently, and maintains relationships with internal and external stakeholders. The position handles parts inquiries and sales orders, assists customers and dealers with identifying replacement parts, and coordinates with vendors, internal teams, warehouses, and purchasing to verify part information and resolve fulfillment issues. It also supports account setup, payment processing, returns, inventory accuracy, and a safe, organized work environment.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office applications.
Strong computer skills and ability to learn new software systems and technologies quickly.
Strong attention to detail and commitment to accuracy.
Excellent customer service, communication, and interpersonal skills.
Strong organizational, problem-solving, and time-management abilities.
Ability to work independently and collaboratively in a team environment.

Nice To Haves

Experience working in a fast-paced environment and effectively managing multiple priorities and deadlines.
Previous customer service, parts, order processing, or related experience.
RV industry, parts, manufacturing, or related industry experience.

Responsibilities

Identify parts requirements for dealers and process parts sales orders accurately and efficiently.
Process parts inquiries received through the dealer portal and Salesforce Parts Cases within established service-level expectations.
Review, validate, and approve parts orders for accuracy within 24 hours of receipt.
Answer and log customer and dealer calls in Salesforce and help identify correct replacement parts.
Establish and maintain retail and jobber accounts and create sales orders for retail, warranty, jobber, and customer accounts.
Process credit card transactions for warranty, jobber, and customer accounts according to company procedures.
Collaborate with vendors, Product Administrators, Engineering, and manufacturing facilities to verify part specifications and information.
Coordinate with warehouse personnel regarding order changes, status updates, and fulfillment requirements.
Work with Purchasing to address backordered parts, plant pulls, and drop-ship requests.
Partner with the Catalog Team to establish new part numbers and maintain parts information.
Process dealer Return Goods Authorizations (RGAs) according to established procedures.
Build and maintain positive working relationships with dealers, customers, vendors, and team members.
Perform inventory-related duties and assist with inventory accuracy initiatives as required.
Maintain a clean, organized, and safe work environment.
Participate in training and professional development to maintain and enhance job-related knowledge and skills.
Support other territories, departments, or teams as business needs require.
Perform additional duties and responsibilities as assigned.