PARTS ORDER ANALYST II

MURATA MACHINERY USA INC•Charlotte, NC

2d•Onsite

About The Position

Process Customer Orders received via phone, mail, email, and fax. Analyzes orders to ensure that proper part is ordered, determines warranty status of parts ordered, and whether defective parts should be returned. Processes all quote requests on a timely basis.

Requirements

Associates degree (A.A.) or equivalent from two-year College or technical school; or three to five years of processing purchasing orders experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, Customers, and the general public.
Ability to communicate effectively and professionally via telephone.
Ability to perform basic business mathematic computations such as add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions in text, mathematic and diagram form.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to negotiate for price and services from a variety of vendors including shipping, packaging, freight forwarders, import/export brokers and trucking companies.
Understanding of basic import/export requirements.
Ability to seek out and understand rules and regulations pertaining to trucking, air freight, shipping, and import/export.
Excellent understanding of good packaging design and practices to prevent damage and facilitate shipping.
Excellent understanding of factory operations as they pertain to materials management such as shop order processes, shop floor control and inventory management.
Regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Occasionally required to stand; walk; sit; and stoop, kneel, and crouch.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Analyze customer orders using parts manuals, prints, bills of material, Murata Parts Website, and McGuider software to verify accuracy of ordered part.
Determine proper substitute part, if necessary, through use of engineering documentation.
Check status of ordered part using proper documentation.
Affix prices to ordered part(s) based on material costs and labor hours.
Specify type of customer order (warranty, replacement, or spare part) and codes by line of business (forming or cutting).
Determine whether defective parts should be returned or scrapped in field, and process customer material returns, ensuring proper credit is given to customer.
Ascertain order priorities, and expedite as necessary to meet delivery schedules.
Provide valid delivery schedules to customer.
Enter customer order into Foxpro.
Analyze customer quote requests, verify part classification, and provide selling price to customer.
Establish prices for non-stock parts.
Provide delivery and shipping information.
Communicate quote to customer and file.
Ensure that parts are shipped per instructions.
Advise customer of missed deliveries and re-schedules.
Provide parts manuals and bulletins as requested.
Communicate results to customer.
Determine means and initiate action to correct the problem.
Identify errors in documentation, inventory quantity, location, or general description, and work with Inventory Planner to correct.
Issue emergency purchase orders to designated vendors for direct shipment of customer parts orders.
Provide information to sales and field service personnel as required.
Communicate with Shipping/Receiving when parts order problems occur.
Process order cancellations and change orders as necessary.