Order Analyst

Allison Transmission•Indianapolis, IN

About The Position

This lead role requires expertise in all areas of order fulfillment and the ability to handle unique situations for all customers. This role is responsible for managing customer orders for the largest Allison customer(s) as the direct interface with Allison customers for order fulfillment. The person in this position needs to have experience with SAP or the ability to understand and work with transactional systems. Good written and verbal communication skills to represent Allison to our customers and work closely with Allison Operations team are critical. The role requires keen attention to detail, and excellent troubleshooting and problem solving skills. This lead role also includes tasks related to team training, representing the team with other internal functions, and assisting the Director with projects.

Requirements

High School diploma equivalent required.
At least 4 years of experience in customer order fulfilment or customer service in a business to business environment
Proven professional writing and verbal communications
Business office experience
Knowledge of database tools (e.g. SAP, Excel, Power BI) for order and shipping management.
Knowledge, or ability to learn, customer relationship management tools (e.g. Salesforce)
High proficiency in Microsoft Office software, particularly Excel, Word, Outlook

Nice To Haves

Bachelors degree in Business Management preferred.
Preferred expertise in data management and transactional systems.
Experience with Allison Marketing, Sales and Service processes preferred

Responsibilities

Review incoming orders for transmissions, process Electronic Data Interchange (EDI) communications lead time inquiries, and future schedules for acceptability.
Schedule customer orders in SAP. Establish customer freight requirements within SAP and customer web portals to meet customer shipping expectations.
Coordinate build and ship timing and delivery promises with Operations team, communicate critical delivery information to customers.
Provide order confirmation to customers and include documentation on the customer account record in the Allison customer relationship management (CRM) system, Allison 360. Document order related customer correspondence in Allison.
Review requests to ensure compliance with Export Controls, ITAR and EAR requirements.
Identify, follow-up and expedite missed shipments and past due requirements with local Global Supply Chain associates.
Facilitate internal problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability.
Interface with Allison sales account managers and customer specification engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed.
Work with Allison Finance and Global Supply Chain to ensure customer payments are received prior to shipment.
Regularly and proactively inform customers of order status.
Act as first point of inquiry when order fulfilment process and customer communications questions arise.
Document and maintain unique customer order processes.
Train new order analysts and cross train current analysts for back-up purposes
Organize processes, meetings and communications with internal functions representing Sales Support
Assist Director with projects as needed
Provide input and recommendations for continuous process improvements (efficiency, accuracy) for the overall order management processes
Provide ad hoc customer order information as requested to assist management decisions

Benefits

Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program