Order Management / Parts Specialist

Control Southern•Suwanee, GA

10d•Onsite

About The Position

Are you passionate about delivering exceptional customer service and solving technical challenges? As a Parts Specialist, you'll play a vital role in helping our customers keep their operations running smoothly by providing expert support, timely solutions, and outstanding service. In this customer-focused position, you'll serve as the primary point of contact for aftermarket parts sales and support within an assigned territory. You'll leverage your product knowledge to develop spare parts solutions, process orders, prepare quotations, and guide customers through the lifecycle of their equipment. Working closely with Account Managers, Application Engineers, and Service Teams, you'll help identify opportunities, drive revenue growth, and build long-term customer relationships. This is an excellent opportunity for someone who enjoys combining customer service, technical problem-solving, and sales support in a collaborative, growth-oriented environment.

Requirements

Associate degree preferred, or high school diploma with equivalent customer service, sales support, or technical industry experience.
Strong customer service mindset with a passion for helping customers succeed.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Experience with Microsoft Teams and Webex.

Nice To Haves

Experience with ERP and CRM systems such as IFS and Salesforce.
Industrial, mechanical, valve, instrumentation, or technical parts experience.
Knowledge of aftermarket parts sales, order management, or industrial equipment maintenance.
Ability to analyze customer needs and recommend effective solutions.

Responsibilities

Serve as the primary contact for customers regarding aftermarket parts inquiries, quotations, orders, returns, and documentation.
Deliver an exceptional customer experience that drives satisfaction, loyalty, and repeat business.
Build and maintain strong relationships with customers within an assigned territory.
Manage customer expectations through proactive communication and timely updates.
Support territory growth by identifying opportunities, qualifying customer needs, and providing effective solutions.
Prepare accurate and competitive quotations and actively follow up to secure business.
Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions to customers.
Present options and recommendations that help customers improve reliability, performance, and asset longevity.
Utilize product knowledge of current and legacy equipment to identify and recommend replacement parts.
Develop spare parts lists and provide guidance on equipment maintenance and lifecycle planning.
Advise customers when equipment has reached the end of its serviceable life and recommend appropriate replacement solutions.
Research and resolve customer questions related to parts, applications, and order requirements.
Manage and support the complete order fulfillment process from quotation through invoicing and payment.
Process orders accurately and efficiently while ensuring compliance with company procedures.
Coordinate product assembly, shipment, invoicing, and order tracking activities.
Escalate critical orders and resolve issues to ensure customer commitments are met.
Maintain detailed and accurate customer, order, and vendor records.
Partner effectively with internal teams to achieve department and company growth objectives.
Develop and maintain strong relationships with key manufacturer and supplier partners.
Assist with special pricing requests, expedited deliveries, customer agreements, and technical inquiries.
Share product and application knowledge to support team success and customer outcomes.