Specialist, Parts Order Entry

JBT Marel•Sabetha, KS

8d•Onsite

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. JBT Marel is looking for a Parts Order Entry Specialist in US - Sabetha, KS.

Requirements

Customer support activities
Handling of inquiries and requests
Service contracts
Service reports
Guidance and support to junior coordinators and customer service representatives
Processing orders, returns, and service requests
Maintaining records of customer interactions and transactions in CRM systems
Communicating with customers
Resolving issues
Escalating highly complex matters
Continuous improvement initiatives
Standard operating procedures for customer support activities
Collaboration with internal teams
Preparing and reviewing reports on customer support performance and trends
Identifying additional sales and service opportunities
Ensuring compliance with company policies, quality standards, and regulatory requirements
Supporting training and development programs for customer support staff

Responsibilities

Coordinates and oversees customer support activities, ensuring timely and accurate handling of inquiries and requests, following established procedures.
Coordinates service contracts, and follows up on service reports with involved parties.
Provides guidance and support to junior coordinators and customer service representatives.
Processes orders, returns, and service requests in accordance with company policies and guidelines.
Maintains records of customer interactions and transactions in CRM systems.
Communicates with customers to provide updates and resolve issues, escalating highly complex matters as needed.
Participates in continuous improvement initiatives to enhance customer support processes.
Implements standard operating procedures for customer support activities within their scope.
Collaborates with internal teams to ensure timely resolution of customer issues and to ensure efficient customer support operations.
Prepares and reviews reports on customer support performance and trends as directed.
May identify additional sales and service opportunities.
Ensures compliance with company policies, quality standards, and regulatory requirements.
Supports training and development programs for customer support staff.