Parts Manager - HOLT Truck Centers

HOLT Group•San Antonio, TX

4d•Onsite

About The Position

The Parts Manager is responsible for supervising all activities relating to the management of the Parts Department including sales, purchasing, delivery, marketing, customer and vendor relationships, inventory control, administration, and personnel. Achieving profitable growth will be the primary objective. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Requirements

Supervisory skills
Mechanical aptitude and computer skills needed
Must have knowledge of company and OEM products
Ability to perform basic mathematics and calculate percentages
Ability to read and understand parts catalogs, service manuals and schematics
Ability to write customer orders
Ability to listen and communicate with customers, employees, and co-workers
Must have excellent verbal and written communication skills
Certification of ability to operate a forklift is required
A high school diploma and/or GED required.
Combination of education, training or experience that provides the required knowledge, skill, and abilities
Minimum of five years' experience in a Dealership and three years in management preferred
A valid driver's license is required

Responsibilities

Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Identifies, pursues, and maintains a constant flow of potential customers that meet or exceed established quotas through prospecting, networking, and referral activities.
Performs necessary duties for the safe, efficient, and profitable operation of the Parts Department and accomplishes sales objectives by implementing sales plans and supervising sales staff.
Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
Responsible for the overall performance of the parts department.
Trains employees in company policies, department procedures, job duties, operational safety, and to support the goals of the company and not just the individual department.
Works to motivate all parts personnel to provide high levels of customer service.
Responsible for the preparation of annual marketing, budget plan, price levels and discount criteria for the area of responsibility.
Recommends solutions to customer needs, based on customer interests.
Maintains safe and secure environment by following safety and security standards and procedures, complying with codes.
Identifies prospective customers by using business directories, following leads from existing clients, rental departments, and other internal salespeople, as well as your own lot and dealership check.
Updates job knowledge by participating in educational opportunities; reading about new products.
Develops, Implements, and maintains a system of inventory control and monitor accuracy.
Communicates goals daily, weekly, and monthly with Parts Department.
Influences faster cohesion between the parts department and other dealership departments.
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties assigned.
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.