Parts Counter Sales 2 - HOLT Truck Centers

HOLT Group • Corpus Christi, TX

4d • Onsite

About The Position

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions include modeling, promoting, reinforcing, and rewarding the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission. Complete all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys. Also, to be measured by return rate, and achievement of department goals. Participate in all sales programs sponsored by Holt and other suppliers that promote sales through incentives and meet or exceed specified objectives as measured by program administrators. Products information systems kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings. Assume turn in after-hour call out rotation to assist customers in after-hours call out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback. Performs other duties assigned.

Requirements

• High School diploma or GED required.
• Minimum 3-5 years of customer service experience required.
• Parts store experience highly desired.
• Must have a valid driver's license.
• Must be able to obtain forklift certification.
• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.

Nice To Haves

• Experience with a computerized parts management system highly desired.

Responsibilities

• Complete all parts transactions for internal/external customers in an accurate, timely and supportive manner.
• Participate in all sales programs sponsored by Holt and other suppliers.
• Keep product information systems current and update new product information.
• Assume turn in after-hour call out rotation to assist customers in after-hours call out needs.
• Perform other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED