Parts Journeyperson - Albian

Finning•Fort McMurray, AB

3d•CA$60 - CA$66•Onsite

About The Position

Finning is growing fast—and so are the opportunities! We’re hiring a Parts Journeyperson to support our customer at Albian, responsible for handling a variety of parts sales duties including telephone and walk in parts sales orders as well as all facets of the parts ordering system.

Requirements

Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge
A high performance, positive attitude and the ability to build and maintain respectful working relationships
Ability to deal with difficult situations and potentially unhappy customers
Capable of working with minimal supervision
Computer literacy with applicable software knowledge along with shop parts experience
Requirement to work on Maximo, training will be provided

Nice To Haves

Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets

Responsibilities

Develop and maintain relationships with customers visiting the branch for parts needs
Answer calls and respond to emails by providing an outstanding level of service
Manage the customer pickup area located behind the customer service counter and ensure aged parts bare returned to inventory
Internal field service and walk in customer parts sales orders
Sourcing and ordering used parts
Pulling customer and branch parts orders
Processing parts credits, core inspections and warranty
Hydraulic Hose building and processing
Packing and labeling parts orders for shipment
Process customer orders
Participate in parts related special projects and assignments
Participate in call quality and performance initiatives as required
Parts delivery and warehouse duties as needed
NEP sourcing of CAT and non-CAT parts
Procurement of non-CAT parts
Managing backordered parts