Remote Parts & Inventory Customer Support Agent

Morley•UNAVAILABLE, Michigan

3d•Remote

About The Position

As a remote Parts & Inventory Customer Support Agent at Morley, you'll help dealerships before and after the sale, assisting with orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer. Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role.

Requirements

Must have the ability to pass a pre-employment background check and drug screen
Bachelor’s degree with 2+ years of customer service experience or technical product knowledge
Or, master’s degree in lieu of experience
Or, a high school diploma or equivalent with 4+ years of customer service experience or technical product knowledge
Available to work shifts taking place between these hours of operation: Monday - Friday, 8 a.m. - 6 p.m. Eastern time (7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific)
Must be able to stick to the schedule reliably, as some queues are time sensitive
Michigan resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Basic automotive knowledge
Case handling skills
Interpersonal and communication
Organization

Responsibilities

Interact with dealerships using telephone and email
Log calls and update records
Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
Serve as the primary contact for dealership service departments and the client’s customer breakdown department
Manage cases, tracking the many interactions
Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed
Conduct outbound calls to respond to submitted questions
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats and emails) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)