Customer Support Agent

Acorn Stairlifts, Inc. • Orlando, FL

2d • $0 - $18 • Onsite

About The Position

Customer Support Agent – Full-Time (On-Site)

To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.

Join Our Growing Team at Acorn Stairlifts!

Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.

Requirements

• Proficient in Microsoft Windows; strong typing skills
• Excellent verbal and written communication
• Customer-focused mindset with strong listening skills
• Ability to handle difficult situations with professionalism
• Strong analytical and troubleshooting abilities
• Team-oriented, adaptable, and able to work in a changing environment
• Reliable with strong work ethic and schedule adherence

Nice To Haves

• Mechanical aptitude

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries
• Resolve customer concerns with professionalism and empathy
• Provide basic technical assistance and escalate complex issues
• Document customer interactions and complete incident reports
• Confirm service appointments and coordinate daily scheduling
• Assist customers with parts orders and service call scheduling
• Determine warranty coverage and support accurate invoicing or collections
• Identify recurring service issues and escalate when necessary
• Process RMAs and respond to voicemail and email support requests
• Follow all safety, security, and company procedures

Benefits

• Medical
• Dental
• Vision
• 401(k) program with company match
• Company-paid Life Insurance
• Short- and Long-Term Disability
• 7 paid holidays
• 10 days paid time off annually (increases to 15 days after 2 years)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree