Remote Customer Support Agent (P&C)
About The Position
Jerry.ai is seeking a Customer Support Agent to manage customer inquiries and policy changes for existing insurance policies. This role involves responding to inbound calls, processing service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. The agent will also assist customers with questions regarding coverages and policy benefits, and work to retain policyholders by finding solutions for those at risk of cancellation. Jerry.ai is a rapidly growing company that has built the first app to manage car insurance, refinancing, safety, and repairs, serving over 5 million customers through partnerships with more than 55 insurance carriers.
Requirements
- Ability to multitask and manage multiple competing priorities
- Passionate about helping others
- 2+ years of experience working in a call center environment
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Benefits
- Medical, dental, vision insurance
- 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- Paid time off
- Paid parental leave
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
