Customer Support Agent

Bandit Running • New York, NY

2d • Hybrid

About The Position

The Customer Support Agent is a critical role on Bandit’s team, dedicated to delivering exceptional customer experiences across all communication channels. Based in New York, this is a hybrid in-office position, ensuring close collaboration with our team while maintaining flexibility. The role ensures timely, professional, and accurate support that reflects Bandit’s standard of excellence.

Requirements

• 2+ years of customer support experience preferred (e.g., e-commerce or retail)
• Excellent written communication and problem-solving skills, with the ability to identify and escalate issues
• Proven ability to multitask and manage high-volume support inquiries while maintaining accuracy and consistency
• Proficiency with customer support platforms (e.g., Gorgias, Zendesk, Siena AI)
• Collaborative, team-oriented mindset with openness to feedback and eagerness to learn, train, and share best practices

Responsibilities

• Provide accurate and timely support primarily via email and other channels
• Address customer inquiries related to orders, shipping, returns, and product details
• Maintain efficiency and consistency in customer interaction
• Ensure rapid response times during high-traffic periods like seasonal drops
• Support the training of new hires and contribute to process improvements
• Support knowledge-sharing initiatives to enhance customer service quality

Benefits

• Competitive pay ($21/hour)
• Getting in on the ground floor of an exciting startup, with major opportunities for growth
• Engaging, team-oriented work environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed