Parts Customer Service Specialist

LS TRACTOR USA LLC•Rocky Mount, NC

7h•Onsite

About The Position

This position will be responsible for assisting dealers, business managers, field service reps and other employees with questions and orders for replacement parts. Regular contact by telephone and email with Dealers and Business managers is required.

Requirements

High School Diploma or equivalent, and documented work experience working in an office or phone-based customer service center environment.
The ability to communicate effectively, by telephone or email, with dealers, business managers and coworkers to answer questions and resolve problems.
Experience handling telephone inquiries from customers is required.
Experience using automated systems to find inventory items, part lookup (i.e. auto or tractor parts experience)
Basic knowledge of mechanical components and concepts is needed.
Medium computer literacy using Excel, Word and Outlook.

Nice To Haves

SAP experience is preferred, but not required.

Responsibilities

Handle telephone inquiries about parts availability and orders.
Assisting customers to find correct parts for replacement or repair of equipment.
Entering orders into SAP and assist with the Parts Ordering system.
Assist with inventory.
Schedule LTL shipments with carriers.
Create required documentation for shipments to Canada.
Complete other duties assigned.
Backup for Billing and receiving customer specialist duties.

Benefits

Competitive Base Pay and Bonus Pay
Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
Short-term Disability
Long Term Disability
Basic Life Insurance
Dental
Vision
Accident Insurance
Optional Life Insurance
Cancer Insurance
Paid Vacation and Personal Days
11 Paid Holidays
401k with Company match after 1 year