Parts and Service Specialist

ASSOCIATED PACKAGING INCORPORATED•Tampa, FL

5d•Hybrid

About The Position

The Parts and Service Specialist role will be responsible for supporting the service technician in the field. This role involves sourcing, quoting, and ordering necessary parts, managing part numbers in the ERP system, notifying technicians of part arrivals, scheduling service visits, maintaining service records, and handling parts returns and warranty claims. The position also requires entering service reports, invoicing customers, and providing backup support for branch managers.

Requirements

Knowledge of machine parts and machine repair services.
Experienced in Lean Six Sigma.
Excellent written and verbal communication skill
Ability to solve problems using a structured approach
Excellent organizational skills and attention to detail
Proficient computer skills including MS Office Suite and TEAMS/Sharepoint

Nice To Haves

Bachelor’s degree in Supply Chain Management, Business, or related field desired.
Five years of related experience preferred.

Responsibilities

Sourcing, quoting, and ordering parts necessary for the customer in support of the service technician field calls.
Creating part numbers for new parts in the ERP system and reviewing branch-created part numbers to reduce duplicates.
Notifying service techs when parts arrive and shipping them to assigned locations.
Scheduling service technician’s customer visits to maximize the number of visits per pay, including scheduled PM’s, installations, and ad hoc customer-requested repairs.
Maintaining the service calendar, customer machine schematics, and running service reports in coordination with the Service Manager.
Entering service reports and invoicing customers for parts purchased and service performed.
Handling parts returns, vendor RMAs, and warranty claims on parts and machines.
Monitoring and processing parts invoices.
Providing back up support to the branch managers for the PO approval process in their absence.
Other tasks as assigned.