Customer Support Specialist - Parts

Oshkosh Corporation • Town of Grand Chute, WI

2d • $51,400 - $79,200

About The Position

The Customer Support Specialist - Parts will provide parts service and support information to Pierce Manufacturing authorized dealer organizations which will enable them to properly maintain their products. Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel, dealer representatives, and the customer to provide quality service in a timely manner. Work to achieve company goals, utilizing effective communication, and support all aspects of customer service in everyday business activities. Activities may include additional tasks not outlined and assigned by management. Offer parts expertise support to the Account Representative, Shipping personnel, and Technical Support.

Requirements

• Bachelor’s Degree in Business Administration, Communications, Marketing, or Related field with 2 years of relevant experience.
• OR 8 years equivalent experience.

Nice To Haves

• One plus years experience working with automotive or heavy-duty parts

Responsibilities

• Review truck Bill of Materials, identify, and supply accurate information in order for another to maintain or repair our products in a timely manner.
• When necessary, coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers.
• Assist in the investigation of customer complaints or escalated, unresolved issues. Active involvement may be necessary to resolve the issue equitably in the best interest of all parties.
• Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning.
• Engage with other departments within the organization to build positive relationships and resolution to reoccurring issues and/or issues that may.
• Support internal department sales goals. Provide information and support to dealer organizations to procure promotional items.
• Responsible to document dealer inquiries and necessary information within the call tracking system thoroughly.
• Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support.
• Provide clerical and non-clerical duties within the department when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level