Customer Support Specialist

ARCH • Philadelphia, PA

4d

About The Position

ARCH Medical Solutions is looking for a highly organized, customer-focused Customer Support Specialist who thrives in a fast-paced manufacturing environment and takes pride in delivering exceptional service. In this role, you will be a key connection point between our customers, Business Development, and Operations teams — helping ensure customer needs are handled accurately, professionally, and with urgency. This position is responsible for the proactive, effective, and timely resolution of customer issues and opportunities while maintaining a consistently professional, courteous, and positive approach. The ideal candidate brings a “customer first” mindset, strong communication skills, and exceptional attention to detail. As a Customer Support Specialist, you will support external customers, Business Development, and Operations personnel in building stronger relationships with existing customers and prospects. You will help drive responsiveness, accuracy, and customer satisfaction through clear communication and dependable follow-through.

Requirements

• Advanced proficiency with Microsoft Office.
• Knowledge of ERP systems.
• Minimum of 3–5 years of customer support experience, including at least 3 years in customer-facing roles such as client services.
• Manufacturing company experience preferred.
• Strong verbal, written, and listening skills with the ability to communicate effectively with internal and external customers by phone and email.
• Ability to build positive working relationships, promote teamwork, and enhance customer satisfaction.
• Excellent interpersonal skills, reliability, commitment, time management, teamwork, and the ability to succeed in a dynamic environment.
• Excellent telephone and communication skills, strong interpersonal ability, and outstanding attention to detail.
• Enjoy being the person customers can count on.
• Take ownership and follow through.
• Communicate clearly and professionally.
• Stay organized when priorities shift.
• Notice the details others may miss.
• Work well with cross-functional teams.

Responsibilities

• Support external customers and internal teams to strengthen relationships with customers and prospects.
• Accurately maintain customer data in the company’s ERP system, including quote setup, sales order review, order acknowledgements, delivery updates, and open order reporting when needed.
• Communicate with customers by phone and email with professionalism, integrity, and a strong service mindset.
• Manage customer projects and take ownership of customer interactions through accurate documentation and appropriate follow-up with customers and company management.
• Research and resolve customer discrepancies in a timely manner using available resources.
• Proactively gather and route customer feedback to the appropriate internal departments and contacts.
• Adapt positively to changing priorities, work schedules, and pace of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed