Customer Support Specialist
Dieffenbach s Potato Chips Inc•Womelsdorf, PA
•$20 - $26•Onsite
About The Position
As a Customer Support Specialist, you will be a vital link between our customers and our internal teams. You’ll play a key role in ensuring that orders are processed accurately, invoices are correct, and customers’ needs are met in a timely and professional manner. This role offers the opportunity to directly contribute to our customer satisfaction and success, all while working in a supportive, collaborative environment.
Requirements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Ability to troubleshoot and problem-solve customer issues effectively.
- High degree of professionalism, dependability, and confidentiality.
Nice To Haves
- Experience with Microsoft Dynamics or similar ERP systems preferred.
- Experience working in a customer support or order management role is preferred.
Responsibilities
- Be the first point of contact for customer inquiries regarding product availability, order status, shipping, and invoicing.
- Resolve customer issues quickly and effectively.
- Enter orders into our ERP system, ensuring accuracy and completeness.
- Manage customer-specific pricing, discounts, and special projects such as display builds and special labeling.
- Oversee EDI customer orders and customer portals to ensure smooth order processing.
- Monitor daily EDI reports and troubleshoot any issues preventing orders from entering the system.
- Coordinate shipping schedules, create shipping labels, and submit shipping documentation, including bills of lading and ASN.
- Manage the invoicing process, ensuring that invoices are accurate, payments are processed, and discrepancies are resolved.
- Work closely with internal teams—such as the Account Managers and Shipping Department—to support special projects and improve operational efficiency.
- Prepare weekly and monthly customer statements and assist with accounts receivable.
- Assist in writing Standard Operating Procedures (SOP) and best practices, ensuring that business processes evolve to meet customer and operational needs.
Benefits
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- A collaborative, positive, and inclusive workplace culture
- The chance to make a meaningful impact in a growing, purpose-driven company
- The opportunity to work with some of the best kettle chips in the industry!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
