Customer Service Representative - Electrical Parts

Sonepar • Minneapolis, MN

4d • Onsite

About The Position

A career at Viking Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Viking Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout the Midwest and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Requirements

• High school diploma.
• 1-2 years’ experience in customer-facing role.
• Basic computer skills for entering orders.
• Willingness to learn about our products through on-the-job training.
• Must be authorized to work in the United States without VISA sponsorship now or in the future.

Nice To Haves

• Experience in the electrical, mechanical, HVAC, plumbing, or construction industries.
• 1-2 years of post-secondary education or equivalent experience.

Responsibilities

• Accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales-related functions.
• Take orders over the phone, and through email.
• Provide 2nd level support for Counter Sales.
• Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
• Maintain knowledge of and promote our entire e-business platform.
• Call the Credit Department as needed regarding credit hold orders.
• Assemble drawings and cut sheets.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED