Genesis of Kansas City Automotive Parts Counterperson
About The Position
Genesis of Kansas City is seeking a motivated, detail-oriented Parts Counterperson to support dealership operations. The role serves technicians, customers, and dealership team members by researching, ordering, managing, and delivering automotive parts while providing professional customer service. Compensation is $20–$22 per hour, depending on experience. The Parts Counterperson identifies and sources parts, prepares quotes, orders, and invoices, coordinates with Service Technicians and Advisors, and communicates about availability and delays. The position also handles receiving and stocking parts, preparing orders, following up on special orders, maintaining inventory records, assisting with claims and warranty parts, and coordinating wholesale deliveries. This role works collaboratively across Parts, Service, and dealership leadership to support daily operations, maintain an organized and safe department, and improve efficiency and customer experience. The successful candidate demonstrates attention to detail, organization, problem-solving, teamwork, and a commitment to Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.
Requirements
- Strong customer service and communication skills and a willingness to help others.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities and work efficiently in a fast-paced environment.
- Comfort using computers and learning new systems and technology.
- A team-first attitude and ability to work independently when needed.
- Strong problem-solving skills and commitment to accuracy.
- Ability to stand, walk, bend, kneel, crouch, and reach throughout the workday.
- Ability to lift, carry, push, and move parts or packages weighing up to 50 pounds, with or without reasonable accommodation.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Previous automotive parts, retail, wholesale, warehouse, or inventory experience is preferred.
- Familiarity with automotive parts catalogs, dealership management systems, or Tekion.
Responsibilities
- Assist internal and external customers with identifying, locating, and purchasing automotive parts.
- Research parts using electronic catalogs and dealership systems and prepare accurate quotes, orders, and invoices.
- Partner with Service Technicians and Advisors to ensure parts are available when needed.
- Provide professional service to retail, wholesale, and internal customers.
- Communicate parts availability, order status, and potential delays to customers and team members.
- Receive, inspect, organize, and stock incoming parts orders.
- Pull and prepare parts orders for technicians, retail customers, and wholesale deliveries.
- Process special orders, locate parts through suppliers, and identify alternatives for unavailable or backordered items.
- Monitor outstanding orders and follow up to ensure timely fulfillment.
- Conduct regular inventory cycle counts and help maintain accurate inventory records.
- Assist with manufacturer damage and shortage claims, warranty parts, and obsolete inventory.
- Coordinate parts deliveries to wholesale customers and ensure orders are prepared correctly.
- Maintain a clean, organized, and safe parts department.
- Collaborate with Parts, Service, and dealership leadership to support daily operations.
- Identify opportunities to improve efficiency, accuracy, and the customer experience.
- Follow dealership processes, safety standards, and company policies.
- Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.
Benefits
- Paid Time Off (PTO)
- Career growth and advancement opportunities, including career paths, mentorship, and internal promotion
- Up to $10,000 in financial assistance for eligible fertility treatments and adoption expenses
- Medical, dental, and vision coverage
- HSA and FSA plans
- Additional wellness benefits
- Company-paid life insurance
- 401(k) program with employer match
- Paid clothing program with branded Walser apparel twice a year
- Employee discounts across products and services
- Employee Resource Groups
- Volunteer opportunities through the Walser Foundation
- Employee Assistance Program (EAP)
- Employee referral program with bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
