Automotive Parts Counterperson

Hilbish Ford•Kannapolis, NC

1d•Onsite

About The Position

Hilbish Ford is looking for an Automotive Parts Counterperson to join their team. As a key member of the Parts Department, the individual will help ensure service and sales operations run seamlessly by assisting customers and technicians, managing inventory, processing shipments, and maintaining an organized and efficient warehouse. This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and takes pride in delivering exceptional service and accuracy.

Requirements

Must have a good understanding of vehicle parts and their functions.
Should possess excellent customer service and communication skills.
Ability to lift and carry heavy items and perform physically demanding tasks
Ability to prioritize tasks and manage time efficiently
Possess a willingness to adapt to changes in warehouse processes and procedures
Must pass pre-employment background screenings

Nice To Haves

Experience in parts sales or a related field is beneficial.
Experience with inventory management systems is a plus

Responsibilities

Sell automotive parts to retail customers and internal service personnel.
Accurately identify required parts using catalogs, software, and manufacturer resources.
Answer incoming calls, provide pricing information, and process customer orders.
Receive, stock, and organize inventory while maintaining inventory accuracy.
Monitor inventory levels and assist with ordering and replenishment to support business needs.
Maintain records related to sales, special orders, invoices, returns, and inventory transactions.
Uphold dealership standards for customer service, workplace safety, and department organization.
Collaborate with service, sales, and management teams to support efficient dealership operations.
Perform other duties as assigned.