Automotive Parts Counterperson

Angela Krause Ford • Alpharetta, GA

1d

About The Position

Krause Auto Group is seeking a motivated, customer-focused, and detail-oriented Parts Counter Associate to support dealership operations by helping customers, technicians, and service advisors with parts needs. The role involves providing accurate information and service, managing inventory and orders, handling administrative tasks, and contributing to a fast-paced, team-oriented parts department. Krause Auto Group describes itself as a family-owned and operated organization with more than 30 years of automotive experience and opportunities for career growth and advancement.

Requirements

• Previous automotive parts experience is preferred.
• Strong communication and customer service skills.
• Positive attitude and team-oriented mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Attention to detail and accuracy when handling parts and inventory.
• Willingness to learn and grow within the automotive industry.
• Strong time management and problem-solving abilities.
• High school diploma or equivalent preferred.
• Valid driver’s license with a clean driving record.
• Ability to read and interpret safety and maintenance documents.
• Basic math and calculation skills, including discounts, percentages, and pricing.

Nice To Haves

• Previous automotive parts experience.
• Background in automotive parts departments, service advising support, inventory or warehouse operations, customer service and retail, collision center parts operations, or automotive dealership environments.

Responsibilities

• Assist retail and internal customers with parts inquiries and orders.
• Provide accurate parts pricing, availability information, and order updates.
• Communicate professionally with customers, service advisors, and technicians.
• Answer incoming phone calls and respond efficiently to parts requests.
• Provide exceptional customer service throughout the parts process.
• Read and interpret parts catalogs to identify correct parts and components.
• Pull and fill parts orders accurately from inventory.
• Maintain organized inventory and assist with weekly bin checks.
• Notify management about low inventory or out-of-stock items needing immediate attention.
• Locate and source parts from outside vendors when necessary.
• Review body shop estimates for parts and pricing accuracy.
• Ensure internal parts requests are properly billed on repair orders.
• Process retail payments and credit authorizations.
• Maintain accurate documentation and inventory records.
• Support additional parts department operations as needed.

Benefits

• Free health insurance option available.
• 401(k) with company match.
• HSA company contributions.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Career advancement opportunities and a promote-from-within culture.
• Employee discounts on vehicles, parts, and service.
• Family-owned and operated culture.
• Long-term career stability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED