Parts Counter

Rudd Equipment Company • Corbin, KY

13d • Onsite

About The Position

The Parts Counter associate assists customers in person and by telephone with parts questions, identifies appropriate part numbers, checks availability, and recommends and sells parts. The role completes parts order forms and enters related information into the Data Processing system, prioritizing service and customer satisfaction. This position requires an in-office presence and its essential functions cannot be performed remotely.

The associate also supports warehouse and shop parts activities, maintains the parts counter library, participates in factory training and monthly parts meetings, and assists with purchase-order and invoice reconciliation. The position is full-time and non-exempt, normally worked Monday through Friday. Overtime may be required occasionally as needed.

Requirements

• High school diploma or equivalent.
• Ability to read, write, and follow written instructions.
• Strong verbal communication skills and a customer-service orientation.
• Basic computer and data-entry skills.
• Ability to lift and carry materials weighing up to 20 pounds frequently and 21–50 pounds occasionally.
• Ability to bend, pull, reach, stoop, and climb frequently.
• Ability to use and operate a forklift as needed to pick and pack parts.
• Ability to use a computer screen, keyboard, and telephone.

Nice To Haves

• Previous experience working with vehicles or heavy equipment.
• Familiarity with parts terminology.
• Automotive or heavy-equipment background.
• Automotive, parts, or equipment knowledge.
• Knowledge of cataloging or inventory-management systems.
• Successful completion of warehouse and shop parts training, or equivalent experience.
• Excellent organizational skills.
• Ability to establish credibility quickly, make decisive judgments, and recognize and support organizational goals and priorities.

Responsibilities

• Greet customers and determine their needs.
• Prioritize the workday to meet customer needs.
• Edit customers’ orders.
• Expedite backorders with branches and manufacturers.
• Keep customers advised of order status.
• Assist warehouse and shop parts as required.
• Maintain the parts counter library.
• Participate in factory training.
• Assist the clerk with reconciling purchase order numbers to invoices.
• Demonstrate working knowledge of authorized password options.
• Contribute at monthly parts meetings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED