Parts Counter

THERMO KING•Elkridge, MD

51d•$20 - $30•Onsite

About The Position

Assisting customers in identifying and obtaining items to complete repairs in a timely matter. Build a professional relationship with customers to obtain and grow the business. Completing daily tasks such as billing, handling cash customers and finalizing SVC billing. Analyze our customer base for ideas on additional and or new growth opportunities. Positive interface with service techs, leadership team, parts department, drivers, vendors, and customers. Keep paperwork updated and organized. Communicate effectively with customers. Manage customer interactions to ensure customer satisfaction. Answer customer technical questions when applicable or assign to proper personnel. Maintain a high standard of organization and cleanliness throughout parts warehouse area. Perform various other duties as assigned by supervisor. Able to abide by and enforce the policies and procedures of Thermo King West. Knowledge of automotive and or heavy truck industry is a plus. A background in parts inventory and procedures is a must. Position is responsible for taking care of retail customer counter needs as well as inventory monitoring and control in our parts warehouse. We are looking for someone enthusiastic about teamwork and growing the business as well as themselves.

Requirements

High School Diploma or equivalent
Required background in parts inventory and procedures.
Ability to work with several computer-based programs including Microsoft office.
Ability to learn and be proficient in using company’s business system program (e-Emphasys).
Use computers for web-based training.
Must be physically able to lift and work with no restrictions, up to 75lbs.
Ability to work as a team and independently while displaying a professional and confident relationship with the customer.
Reliable, solid written and communication skills.
Ability to pass drug screening and background check for employment.

Nice To Haves

Technical degree or certification a plus
Some Experience in Forklift Operation helpful
Knowledge of automotive and or heavy truck industry is a plus.

Responsibilities

Assisting customers in identifying and obtaining items to complete repairs in a timely matter.
Build a professional relationship with customers to obtain and grow the business.
Completing daily tasks such as billing, handling cash customers and finalizing SVC billing.
Analyze our customer base for ideas on additional and or new growth opportunities.
Positive interface with service techs, leadership team, parts department, drivers, vendors, and customers.
Keep paperwork updated and organized.
Communicate effectively with customers.
Manage customer interactions to ensure customer satisfaction.
Answer customer technical questions when applicable or assign to proper personnel.
Maintain a high standard of organization and cleanliness throughout parts warehouse area.
Perform various other duties as assigned by supervisor.
Able to abide by and enforce the policies and procedures of Thermo King West.
Position is responsible for taking care of retail customer counter needs as well as inventory monitoring and control in our parts warehouse.
Enthusiastic about teamwork and growing the business as well as themselves.
Maintain a professional appearance and attitude.
Be open-minded on change and input from peers and supervisors.