Parts Counter

Valley Truck Centers•Monroeville, OH

18d

About The Position

The Parts Counter position assists customers with parts inquiries and purchases while maintaining a high level of customer satisfaction. The role includes managing inventory, processing transactions, and providing knowledgeable support about parts and accessories. The Parts Counter works with service and sales departments to fulfill internal parts orders and support dealership operations.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a similar role, preferably in the automotive or machinery industry.
A proven record of providing excellent customer service and support in a retail or parts environment.
Strong knowledge of automotive or machinery parts and components.
Excellent communication and interpersonal skills.
Proficiency with computer systems and software used for inventory and sales transactions.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail for accurate parts identification and order processing.
Ability to lift and handle heavy parts and equipment as needed.
Ability to work independently and as part of a team.

Nice To Haves

Experience with inventory management systems and processes is highly desirable.

Responsibilities

Assist customers in identifying and locating appropriate parts and accessories.
Provide advice and recommendations based on customer inquiries and requirements.
Process sales transactions accurately and complete the required documentation.
Maintain an organized, well-stocked inventory; conduct regular inventory checks and restock as needed.
Collaborate with service and sales departments to fulfill internal parts orders and support dealership operations.
Respond promptly to customer inquiries in person, by phone, and by email.
Stay informed about new products, industry trends, and advances in parts and accessories.
Handle returns and exchanges in accordance with company policies.
Help prepare and conduct parts promotions and sales events.
Keep the parts counter area clean, organized, and professional.