Parts Counter

Norm Reeves•West Covina, CA

41d•Onsite

About The Position

As a Parts Counter person, you are one of the most important team members at Norm Reeves Honda in West Covina. You are responsible for assisting guests primarily through the shop, and even on the phone or online. You will provide an exceptional guest experience by pulling and filling orders, organizing inventory, keeping current on new products and product updates and communicating with our internal team, external vendors and guests in a friendly, professional and efficient manner. Your work will ensure guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great entry point to Norm Reeves for a car enthusiast who thrives on finding solutions to problems and has some prior experience in the automotive industry and knowledge of parts sales.

Requirements

Previous parts sales experience and the desire to continuously learn more.
Full-time availability.
At least 18 years old.
A valid driver’s license and acceptable driving record.
Excellent follow up skills, frequently communicating inventory and availability of parts.
A professional appearance and work ethic.
Excellent organizational skills.
Ability to multi-task in a fast-paced environment.

Nice To Haves

Car enthusiast
Thrives on finding solutions to problems
Some prior experience in the automotive industry
Knowledge of parts sales

Responsibilities

Inform customers of companion part requirements and specials, ensuring the customer is exposed to the full product line.
Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside sources and submit emergency order if necessary.
Notify Service Advisor when special order parts are received.
Follow-up on back-ordered parts.
On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up.
Assist outside sales representatives with their orders.
Ensure all internal requests for parts are billed on service repair order.
Maintain organized records of repair orders, invoices, insurance estimates and special order parts.
Assist Parts Manager in maintaining a lost sales tracking program.