Parts Counter

Asbury Automotive • Annapolis, MD

23d • $70,000 - $90,000

About The Position

The Parts Counter Associate sells parts to customers over the counter, through the shop, and by phone. The role supports retail and shop customers by helping them select required parts, sharing relevant product and companion-part information, providing price quotes, and processing orders. It also handles inventory-related tasks, paperwork, payments, and coordination with the parts manager, body shop, vendors, and outside sales representatives.

The position calls for strong communication and customer-service skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Applicants must be at least 18 years old, have a valid driver's license, and pass pre-employment screening, including a background check and drug test. A degree in automotive technology or equivalent military experience is listed; proficiency in CDK and bilingual ability are advantages.

Koons Automotive Group is part of Asbury Automotive Group, a Fortune 500 automotive retailer. Asbury describes its culture as focused on guest experience and an inclusive, supportive environment for team members.

Requirements

• Excellent communication and customer-service skills and the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Degree in automotive technology or equivalent military experience.
• At least 18 years of age.
• Valid driver's license.
• Ability to pass pre-employment screening, including a background check and drug test.

Nice To Haves

• Proficiency in CDK.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion-part requirements, specials, and the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate, when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify relevant parties when special-ordered parts arrive.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policies and instructions for special orders and special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain prompt, efficient, and timely paperwork flow.
• Ensure internal parts requests are billed on the service repair order.
• Verify will-call and back-order files weekly; return items to vendors or stock items that were not picked up or are no longer required.
• Receive payments from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Annual pay of $70,000–$90,000.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree