Parts Counter

Four Star Freightliner•Midway, FL

11d•Onsite

About The Position

Four Star Freightliner is hiring a Parts Counter Sales employee for its Midway, Florida location. The role assists retail and shop customers with selecting parts, provides product and pricing information, fills orders, and supports inventory and sales operations. The position also involves maintaining organized counter areas, tracking lost sales, participating in required training, and staying current on products and product updates. Applicants must be able to lift 50 pounds or more and maintain a clean, organized workspace. Employment is contingent on passing a pre-employment drug screening.

Requirements

At least two years of experience in heavy-duty or automotive parts-related work.
High school diploma, GED, or equivalent.
Experience working with the public in a sales or service environment.
Excellent verbal and written communication skills.
Strong phone etiquette and customer service skills.
Active listening skills, including understanding customer needs and asking appropriate questions.
Persuasive communication skills to influence decisions and outcomes.
Strong time management skills and ability to manage multiple priorities.
Service-oriented mindset and desire to actively help customers.
Intermediate knowledge of Windows-based applications, including Microsoft Word, Excel, and Outlook.
Ability to lift 50 pounds or more.
Ability to maintain an organized and clean workspace.
Positive attitude and willingness to learn.
Ability to work effectively in a team-oriented environment.
Strong sense of accountability.

Nice To Haves

Procede experience.
Strong overall computer proficiency.

Responsibilities

Assist retail and shop customers in selecting parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements and specials and expose them to the full product line.
Answer phone calls and provide price quotes and other information.
Provide high-quality service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Follow up on back-ordered parts.
Review will-call and back-order files weekly and return items to vendors or stock items not picked up or required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Ensure charge sales are signed by customers and customers receive their invoice copy.
Issue credits for returned parts after verifying the original invoice or invoice number.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered.
Participate in company-required training and stay current on new products and product updates.
Participate with the manager in maintaining a lost sales tracking program.
Maintain a professional appearance.
Perform other duties as assigned.