Parts Counter

Sonsray•Vernon, CA

18d

About The Position

Sonsray is seeking a dedicated and knowledgeable Parts Counter associate in Vernon, California. The role primarily supports Sonsray Fleet Services/Thermo King by assisting customers and technicians with parts needs, managing inventory, and contributing to customer satisfaction. The associate works with the service department to help ensure parts are available for repairs and provides professional, timely assistance with parts-related inquiries and issues. Sonsray describes itself as the West Coast's largest Thermo King and CASE dealership, serving the construction, transportation, and agriculture industries with sales, parts, service, rental, and leasing. The company emphasizes teamwork, employee contributions and ideas, growth, and employee development.

Requirements

Previous experience in a parts counter role, preferably in a dealership or heavy equipment environment.
Strong knowledge of parts and mechanical components.
Excellent communication and interpersonal skills.
Proficiency in using parts catalogs and inventory management systems.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Ability to lift and move heavy parts as required.
High school diploma or equivalent.

Nice To Haves

Technical certification or degree.

Responsibilities

Assist customers and service technicians in identifying and obtaining the correct equipment parts.
Process parts orders by looking up parts, checking availability, and handling transactions.
Maintain accurate inventory records and participate in regular stock checks.
Receive and stock new parts shipments, ensuring proper organization and storage.
Address customer inquiries and resolve parts-related issues professionally and promptly.
Collaborate with the service department to ensure parts are available for repairs.
Provide exceptional customer service and build strong client relationships.
Stay up to date with product knowledge and industry trends.

Benefits

Medical coverage with PPO and HSA options.
Dental, vision, and life insurance provided at no cost.
401(k) with competitive employer contributions.
80 hours of annual vacation, increasing with years of service.
Uniforms provided annually.
Annual boot voucher of $175.
One full paid day off annually for community volunteer work.
Birthday meal provided by Sonsray.
Annual holiday party, including covered airfare and hotel for the employee and a guest.
Emphasis on company growth and employee development.
Open-door policy with a collaborative environment and active owner and management involvement.