Parts Counter

Valley Truck Centers•Monroeville, OH

20d

About The Position

The Parts Counter position assists customers with parts inquiries and purchases while maintaining a high level of customer satisfaction. The role includes identifying and recommending parts and accessories, processing sales transactions, managing inventory, supporting internal dealership orders, handling returns and exchanges, and keeping the parts counter organized. The position also involves staying informed about products and industry developments and helping with parts promotions and sales events.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a similar role, preferably in the automotive or machinery industry.
Proven customer service and support experience in a retail or parts environment.
Strong knowledge of automotive or machinery parts and components.
Excellent communication and interpersonal skills.
Proficiency with computer systems and software used for inventory and sales transactions.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail for parts identification and order processing.
Ability to lift and handle heavy parts and equipment as needed.
Ability to work independently and as part of a team.

Nice To Haves

Experience with inventory management systems and processes.

Responsibilities

Assist customers in identifying and locating the correct parts and accessories.
Provide advice and recommendations based on customer inquiries and requirements.
Process sales transactions accurately and complete the required documentation.
Maintain an organized, stocked parts inventory; conduct inventory checks and restock as needed.
Work with service and sales departments to fulfill internal parts orders and support dealership operations.
Respond promptly to customer inquiries in person, by phone, and by email.
Stay informed about new products, industry trends, and advancements in parts and accessories.
Handle returns and exchanges in accordance with company policies.
Assist in preparing and conducting parts promotions and sales events.
Keep the parts counter area clean, organized, and professional.