Parts Counter Representative
About The Position
The Parts Counter Representative provides excellent customer service while assisting customers with a variety of parts needs. The role performs daily and operational activities in the parts department, including helping customers identify parts, ordering manuals, processing returns, obtaining price quotes, checking availability, and placing factory-direct parts orders with manufacturers. Additional duties include filing, miscellaneous office work, and other tasks assigned by management. The position is based at the Memphis Branch in Memphis, Tennessee. It is full-time, has a day shift, and requires negligible travel. The salary range is undisclosed.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in retail or counter sales.
- Excellent written and oral communication skills.
- Basic mathematical skills.
- Computer proficiency, including Microsoft Word, Excel, and PowerPoint.
- Ability to stoop, kneel, push, pull, twist, and carry and lift up to 50 pounds.
- Maintain excellent customer service.
- Must pass a background check, physical, and drug screen.
Nice To Haves
- Experience in the heavy equipment industry.
Responsibilities
- Assist customers in identifying parts, ordering manuals, and processing part returns.
- Obtain price quotes and check parts availability.
- Provide customer service by phone, email, and in person.
- Place orders with manufacturers for factory-direct parts.
- Perform filing and other miscellaneous office duties.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
