Parts Counter

Sonsray•Salem, OR

18d

About The Position

Sonsray is seeking a reliable, customer-focused Parts Counter Representative to support its Machinery division in Salem, Oregon. This role supports mechanics and customers in a fast-paced parts department by handling counter sales and calls, processing orders, maintaining inventory, and completing deliveries and shipments. The position also involves warehouse tasks, equipment operation, accurate recordkeeping, and occasional travel to customer locations. Sonsray is the West Coast's largest Thermo King and CASE dealership, serving the construction, transportation, and agriculture industries through sales, parts, service, rental, and leasing. The company describes its work environment as supportive and dynamic, with an emphasis on teamwork, employee contributions, growth, and development.

Requirements

At least 5 years of parts counter experience with a CASE/CE dealership or another major-brand dealer.
A valid driver's license and acceptable driving record.
Strong customer service skills and a team-oriented mindset.
Ability to work in a warehouse/parts environment, including lifting, standing, and operating equipment.
Attention to detail and ability to stay organized in a busy setting.
Ability to follow safety rules, policies, and procedures at all times.
Energetic, career-minded, people-oriented approach, with highly developed computer and business skills.

Nice To Haves

Knowledge of CE machinery.
Forklift experience, or willingness to be trained.
Previous parts, warehouse, or equipment-related experience.

Responsibilities

Answer incoming calls and provide parts support to mechanics and customers, including assisting with counter sales.
Process and fulfill parts orders, preparing them for pickup or delivery.
Deliver parts to customer locations as needed.
Receive, stock, and organize inventory and maintain accurate physical inventory counts.
Keep the parts department clean and organized.
Operate a forklift to load and unload pallets; training is provided if needed.
Package and ship parts and cores, and receive and stage units for installation.
Accurately record sales, deliveries, and related documentation.
Occasionally travel to customer locations while following safety and driving regulations.
Perform other duties as assigned to support dealership operations and objectives.

Benefits

Medical coverage with PPO and HSA options.
Dental, vision, and life insurance provided at no cost.
401(k) with competitive employer contributions.
80 hours of annual vacation, increasing with years of service.
Uniforms provided annually.
Annual boot voucher of $175.
One full paid day off annually for community volunteer work.
Birthday meal provided by Sonsray.
Annual holiday party, including covered airfare and hotel for the employee and a guest.
Emphasis on company growth and employee development.
Open-door policy and collaborative environment with active owner and management involvement.