Parts Counter

Ourisman Chrysler Dodge Jeep Ram of Woodbridge•Woodbridge, VA

About The Position

Ourisman Automotive Group is seeking an enthusiastic and knowledgeable Parts Counter Representative. The role assists customers and service technicians by providing accurate information and efficiently sourcing necessary parts. The representative supports parts sales and service operations while delivering exceptional customer service and building lasting customer relationships.

Requirements

Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
Familiarity with parts catalog systems and inventory management software.
Excellent customer service skills and a commitment to meeting and exceeding customer expectations.
Strong organizational and multitasking abilities, with attention to detail and accuracy.
Ability to troubleshoot and resolve issues efficiently and effectively.

Nice To Haves

Previous experience in a parts department or automotive environment is preferred.

Responsibilities

Assist customers at the parts counter by identifying their needs, answering questions, and advising on parts and accessories.
Process parts orders accurately and efficiently, capturing and clearly communicating all necessary information.
Receive, stock, and organize parts shipments to help maintain accurate inventory levels.
Collaborate with sales and service departments to provide parts support and help ensure timely vehicle repairs and maintenance.
Stay informed about new products, features, and services offered by the dealership and manufacturers.
Communicate with suppliers to order special parts, verify availability, and resolve discrepancies.
Maintain accurate records of parts sales, orders, and returns, including proper documentation and reporting.
Resolve customer issues and concerns while delivering exceptional service and building lasting relationships.