About The Position

The Parts Counter Person is responsible for assisting retail and wholesale customers obtain the correct parts in the least time possible while maintaining a professional and courteous attitude and maximum profit for the Dealership. This position reports to the Parts Manager.

Requirements

  • At least one-year Ford parts counter sales experience.
  • Ability to read and comprehend written and verbal instructions and information.
  • Good verbal communication skills.
  • Self-motivating positive personality.
  • Must pass drug test and physical.
  • Must be able to work overtime and weekends on occasions.

Responsibilities

  • Assists walk-in customers in obtaining the correct parts for their needs and wants.
  • Answers phone calls quickly and professionally, helping customers determine their needs and wants.
  • Orders or locates parts while providing both timely service for customers and maximum profit for the Dealership.
  • Assists Service and Sales Departments in ordering and pricing parts for their customers, including making keys for vehicles.
  • Helps parts back counter when busy.
  • Maintains a clean and uncluttered work area.
  • Responsible for the over all appearance and cleanliness of the retail parts area.
  • Stocks part shelves when daily stock orders arrive.
  • Assists Parts Manager with daily computer input as assigned by the manager.
  • Tracks all parts back orders to expedite time of shipment.
  • Maintains a neat and professional appearance.
  • Knows and abides by all company policies as outlined in the Employee Handbook, and other policies and procedures determined by management.
  • Follows dealerships safety rules and Injury and Illness Prevention program.
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