Experienced Parts Counter Person
About The Position
The Experienced Parts Counter Person sells automotive parts to customers over the counter and provides parts to the service department and body shop. The role also places special orders, assists with inventory, and helps meet departmental production and profitability goals. It has no direct supervisory responsibilities. The employee works primarily at the parts counter and in the parts department, retrieving parts and moving through the parts, service, and body repair departments. The position involves continuous interaction with customers and parts and service department employees. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and some holidays.
Requirements
- High school diploma.
- Working knowledge of automotive parts.
- Up to 3 years of desired work experience.
- Valid driver’s license.
- Intermediate skills in Microsoft Office products.
- Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications supporting operations.
- Ability to understand and follow instructions, and communicate effectively with customers and company personnel.
- Ability to read and comprehend instructions, correspondence, and memos; present information effectively in one-on-one and small-group situations.
- Ability to add, subtract, multiply, and divide.
- Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations available as described in the posting.
- Regular and predictable attendance.
Responsibilities
- Assist customers in selecting and purchasing parts.
- Place special orders for parts.
- Read appropriate manuals to identify part types and specifications.
- Provide pricing and product information to customers.
- Dispense parts to the service department and body shop.
- Order out-of-stock parts requested by customers.
- Assist with taking inventory.
- Meet departmental production and profitability goals.
- Maintain CSI at or above dealership standards.
- Answer the telephone promptly and in accordance with dealership guidelines.
- Maintain an organized, clean, and safe work area.
- Participate in required training.
- Accurately record all hours worked in the company timekeeping system.
- Follow Safeguards rules and regulations.
- Demonstrate the Company’s Core Values.
- Comply with Company policies and procedures.
- Observe Federal, State, Local, and Company safety rules and regulations while performing duties.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
