Parts Counter Clerk

Construction Machinery Industrial•Anchorage, AK

42d•Onsite

About The Position

The Parts Counter Clerk is responsible for researching service technician’s parts needs and ordering them as needed, posting parts to work orders, and customer service. This role ensures a safe work place at all times, processes quotes and orders for assigned customers in a timely fashion, and ensures all emergency orders are processed immediately upon being received. The clerk will handle all phone calls quickly and efficiently, keep the work area clean and organized, and assist warehouse personnel to ensure freight charges are accurately billed to the customer. Additionally, the role involves assisting with returns, stock orders, shipping and receiving, Parts Warranty and core returns, and the order priority board and shop parts orders. The service department is given priority for parts research and ordering. The position also requires participation in training with Vendors and other CMI education programs, and assistance with annual inventory. Other duties as assigned.

Requirements

High School Diploma
Two years of experience with automotive or construction and mining parts sales a plus.
Experience with parts lookup and sales a must.
Driver's License (Required)

Nice To Haves

Customer Focus
Teamwork Oriented
Communication Proficiency
Ability to multitask.

Responsibilities

Ensure a safe work place at all times.
Process quotes and orders for assigned customers.
Process Quote Requests and Orders in a timely fashion.
Ensure all emergency orders are processed immediately upon being received.
Handle all phone calls quickly and efficiently.
Keep work area clean and organized.
Customer satisfaction is essential.
Assist the warehouse personnel to ensure freight charges are accurately billed to the customer.
Assist with returns and stock orders whenever needed.
Assist with shipping and receiving.
Assist as needed with Parts Warranty and core returns.
Order priority board and shop parts orders.
Service department is given priority for parts research and ordering.
Participate in training with Vendors and other CMI education programs.
Help with annual Inventory.
Other duties as assigned.