Parts Counter Clerk

MIDWAY MOTORS OF NEWTON LLC•Newton, KS

21d

About The Position

Midway Motors Auto Group is seeking a dependable, customer-focused Parts Counter Clerk to support its Parts Department and contribute to the broader dealership team. The role involves helping customers, technicians, and other departments identify and order parts, while delivering friendly and knowledgeable service by phone and in person. The clerk processes orders, invoices, payments, returns, and special orders; manages inventory; follows up on parts arrivals; and helps keep the department organized and efficient. The position also supports the Service Department, assists with merchandise and delivery receiving, and helps with other day-to-day dealership needs. The successful candidate is willing to learn the company's products, systems, and processes and pitch in wherever needed.

Requirements

High school diploma or equivalent.
At least 2 years of parts department and/or warehouse experience in the automotive industry.
At least 2 years of customer service experience.
Valid driver's license with a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

Five or more years of parts counter, service, or sales experience in the automotive industry.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Experience working directly with the public and communicating effectively by phone, in writing, by email, and in person.
Ability to identify ways to help people and organize and complete work.
Attention to detail.
Customer-focused approach, including listening carefully, understanding situations, asking appropriate questions, and avoiding interruptions at inappropriate times.
Ability to analyze information, evaluate results, choose solutions, and solve problems.
Ability to explain technical product or service information to customers.
Experience using computers and computer systems, including hardware and software, to enter data and process information.
Cooperative attitude, sensitivity to others' needs and feelings, and a helpful manner.
Professional appearance and work ethic.
Self-motivated, goal-oriented, and comfortable working in a fast-paced environment.

Responsibilities

Help customers, technicians, and other departments find and order appropriate parts.
Answer phones and provide friendly, knowledgeable customer service.
Process parts orders, invoices, payments, returns, and special orders.
Receive, organize, stock, and maintain parts inventory.
Follow up on special orders and notify customers or team members when parts arrive.
Keep the Parts Department organized, clean, and running efficiently.
Coordinate with the Service Department to ensure technicians have the parts they need.
Assist with receiving merchandise, deliveries, and other day-to-day dealership needs.
Learn products, systems, and processes to better serve customers.
Help the team wherever needed.